January 23, 2009

Off-Topic: Kate's Paperie Rocks!

I was browsing Miss Snark's archives recently, as I am wont to do, and I cam across a reference to a store called Kate's Paperie. Miss Snark often wrote of herself in the third person, and she said this:
Miss Snark loves paper. Kate's Paperie is one of her favorite places on earth. Crane and Company at Rock Center too, but in a pinch any office supply store can provide a fix.

I, too, have a great love for stationery, pens, notebooks, and the like. I collect journals, although I don't fill them particularly completely. And I'm always on the look-out for stationery, so I naturally clicked through to the link above. And oh, boy, it is a good thing that I don't live in NYC, because I would be in that store every day and soon I would have many kinds of beautiful writing and office supplies, and no money at all. But at any rate, I found my way to the sale page, and found some gorgeous, elegant stationery (for, like $3!) and proceeded to order some.

... Which is where the trouble started. [But please don't stop reading at this paragraph -- the troubles got better! And if this blog post was a novel, this would be the huge duhn duhn duhn foreshadowing!! section.] To make a long story short, the ordering process was fraught with errors, funky forms not working & 404s and such, and I was not able to successfully place my order. Woe! Disaster! But not to be long daunted, I fired off a note to their customer service department, detailing the nature of the errors that I had received. Then I went to bed.

Yesterday morning, I received an email from Kate's, and shortly thereafter, a (long distance) phone call from a very sweet lady -- I didn't catch her name -- who apologised for the errors, offered me free shipping, and took my order over the phone. And the email thanked me for my list of things and promised that their IT department would look into it.

And then, today, I got home from work and lo and behold, there was a package on my desk. And inside that package was the most beautiful paper and envelopes in the world. The world, my friends!

So, to conclude, Kate's Paperie not only has beautiful products and unimaginable sale prices, but some of the best customer service I've ever received in my life. They were courteous, prompt, and genuinely helpful, and deserve huge kudos. So if you're in the mood for some really excellent paper products, do consider choosing Kate's.


Katherine said...

I love Kate's Paperie! I get my desk diaries from them. They're nice and helpful in person, too--I live a couple of blocks away from their store on the Upper East Side (oh, if only their products were less pricey!).

Ali said...

Nothing like a positive customer service experience to restore one's faith in humanity. Hooray for Kate's! (Too bad I don't ever use stationary anymore).

Ali’s latest blog post:Ranger's Apprentice Drawing

karen @ morsie reads said...

A friend of mine looooves Kate's from living in the city. I'm going to point her to this post.

karen @ morsie reads’s latest blog post:Tenderness of Wolves

zibilee said...

I love all things stationary as well. They have some beautiful things over there! I love the pocketfolds and stationary sets. I have bookmarked the site. Thanks for sharing this!

zibilee’s latest blog post:Amsterdam by Ian McEwan - 208 pgs